Microsoft, American multinational technology conglomerate, has tendered its apology to customers and partners following service “disruption”.
The Company made the apology via a statement on Friday 13 November, 2026.
Microsoft, with its headquarters in Redmond, Washington D.C., said, it has started noticing “broad recovery” across its services.
The Statement reads: “We are deeply sorry for the disruption this incident has caused our customers and partners. We know the trust they place in our services and take that responsibility extremely seriously. We are seeing broad recovery and stability across our services.”
Customers affected by the Outlook outage may be qualified to receive credits for the downtime. These are not automatically applied; the customers need to tender verified request documenting that they were affected by the service outage.
The Company made known, the “issue” was “technical” and has no connection with “cyber or AI / agents”; it stated the issue has been “addressed” and services are being “restored”.
The Statement reads: “This was a technical issue not related to cyber or AI / agents. The incident was introduced by an issue during an earlier network capacity upgrade that surfaced following a recent network change. We have addressed the underlying issue and continue to restore service to remaining customers and regions.”
It explained in the statement: “given the scale of demand, we restored services gradually, validating stability at each stage. While this took longer, it helped ensure a stable restoration.”
The Company assured, it will make available a “post-incident report” immediately it concludes its review.
The Statement concludes: “We will provide a full post-incident report once our review is complete.”
Microsoft remains the largest company in the world by revenue. It is also one of the most valuable brands on Planet Earth.
